Repairs & Service
Your pinball machine can be fixed
A broken pinball machine is a lot less fun than a working pinball machine.
If your pinball machine just needs a few tweaks and adjustments, it can likely be repaired in your own home. We will take the time to diagnose and repair the issue, often in only one visit. Occasionally, parts may be required or circuit boards may need off-site servicing. In those cases we usually get things running with just one return visit. Either way, we make the process smooth and painless. Contact us for more information.
If your pinball machine requires extensive refurbishment, it can be brought to the London Pinball workshop. Over the course of several days, we will diagnose and repair any issues, clean, wax and re-rubber the playfield, replace any parts as necessary, and ensure that the machine plays as well as possible (and often better than ever).
What does it cost?
In your home:
For a house call within London, the standard service rate is $100. This includes travel time as well as diagnosis and service time of up to one hour. Each hour thereafter is billed at a rate of $80 divided into 15 minute increments. Naturally, parts and other supplies are in addition to the service rate.
For areas beyond 25 kms of the London Pinball workshop, there is a travel charge of 80 cents per kilometre in both directions. For example, if you are 100 km from London, the travel charge will be based on 150 km (100km - 25km x 2 = 150). Therefore, the total cost for travel and expenses would be $120. If more than one appointment in the same general area can be arranged, this travel expense will be divided among those customers.
If you are concerned about how much our service will cost, please contact us for a quote.
In our shop:
The cost for this service varies depending on the amount of work required, the service requested, and the era of the machine. For example, tearing down and cleaning a machine from the 1990's and newer takes much longer than those from the previous eras. Our shop rate is $80/hour plus parts and circuit board repairs. This service can take anywhere from four hours to a couple of dozen hours. To avoid surprises, a flat-rate quote can usually be provided once the machine has been examined. Turnaround time is about one-to-three weeks. Availability for this service can be limited, so contact us to reserve your spot in our small shop.
Pick up and delivery service
We can safely and efficiently pick-up your broken pinball machine for service and return it to you when the work is complete. We will also setup the machine in your home, making sure that everything is working as it should before we leave. Within London, this service costs $80 each way. Contact us for a quote for areas outside of the London area.
Virtual Repair Service
If you're confident in your own abilities to work on your pinball machine, but you need a little bit of advice and direction, we can help via the telephone, Zoom, Google Meet or WhatsApp video chat. This service is billed at $20 per 15 minutes. If we determine during the course of this virtual repair session that an in-person service call is the best course of action, then we'll schedule an appointment and apply the cost of the remote session to the visit. Contact us for more information about this service.
Although it's not the main focus of our business, we occasionally have pinball machines for sale and we almost always have a game or two in the queue waiting for our love and attention. When time permits, we fix them up and sell them. Contact us to see what is waiting in the wings and when they'll be available for purchase.
If you don't want to invest the cost of having your pinball machine repaired, we may be interested in purchasing it. We buy machines individually or in lots. Contact us to discuss this option. Please keep in mind that we're not interested in entering a bidding war or competing with other prospective buyers.
Parts Acquisition Service
We regularly purchase pinball parts and supplies from retailers across North America. If you need a part or two, we can add your items to our next order. Contact us if you'd like to take advantage of this service.
All rates are subject to HST and may change without notice.